Shipping policy

Mom and Son’s Toffee – Perishable Goods & Shipping Policy

All products sold by Mom and Son’s Toffee are perishable food items. Due to food safety regulations, we do not accept returns or exchanges under any circumstances.

Incorrect, Incomplete, or Damaged Orders

If your order arrives incorrect, incomplete, or damaged, you must contact us within 48 hours of confirmed delivery to be eligible for review. Claims submitted after 48 hours of delivery may not qualify for replacement or resolution.

To properly investigate any claim, customers must provide clear and sufficient photo evidence, including:

• The outer shipping packaging
• All contents received
• Clear images of any damaged items
• For bundle purchases: individual photos of each bundle showing all included items

Failure to provide adequate photo verification may result in denial of the claim. We are unable to issue replacements or additional product without proper documentation.

Shipping & Delivery Responsibility

Once an order has shipped, all delivery procedures are handled solely by the shipping carrier.

In certain states, counties, or local postal districts, the carrier may require a signature upon delivery, including for standard or Ground Advantage shipments. Signature requirements, delivery attempts, and access issues are determined by the carrier and are outside of our control.

If a delivery attempt is missed or a signature is required, it is the customer’s responsibility to contact their local post office or shipping carrier to arrange pickup or redelivery.

Policy Purpose

This policy is in place to:

• Maintain strict food safety standards
• Protect customers from product contamination risks
• Prevent shipping-related losses
• Reduce fraudulent claims

By placing an order with Mom and Son’s Toffee, you acknowledge and agree to this policy.